Frequently Asked Questions
Find answers to the most common questions about our corporate gifting, custom printing, t-shirt printing, live event printing, and exhibition services in Singapore.
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General & Getting Started
How do I get a quote from Printopia?
The easiest way is to fill in our Request a Quote form with your requirements — product type, quantity, occasion, and any artwork or budget details.
You can also WhatsApp us directly.
We respond within one business day with a tailored proposal.
How long does it take to receive a quote?
We aim to respond to all enquiries within one business day.
For complex or large orders requiring product sourcing or multiple print method comparisons, it may take up to two business days to put together a thorough proposal.
I can’t find what I’m looking for on your website. Can you source it?
Yes. Our product catalogue on the website represents a portion of what we can source.
If you have a specific product, material, or idea in mind, share the details with us — our sourcing team works with an extensive supplier network and can locate or manufacture items not listed on the site. The more detail you provide (reference images, material preference, budget), the faster we can advise.
What file formats do you accept for artwork?
Ideal formats are AI, EPS, or PDF (vector files) for logos and graphics. High-resolution PNG or JPEG (300dpi minimum at print size) is also accepted. If you only have a low-resolution file, our design team will advise on whether it can be enhanced or re-created for print. We support CMYK colour mode for full-colour printing.
Are you able to match our exact brand colours (Pantone/CMYK)?
Yes. For silkscreen printing and embroidery, we match colours to Pantone references where specified. For digital printing methods (DTG, UV), output depends on the printer’s colour gamut, but we work from your CMYK or Pantone codes and provide digital proofs for approval before production. Physical samples can be arranged for large orders where colour accuracy is critical.
Orders, MOQ & Pricing
What is your minimum order quantity (MOQ)?
MOQ varies by product and print method. As a general guide:
- Corporate gifts & merchandise: Most items start from 50 units
- T-shirt printing (silkscreen): From 50 pieces
- T-shirt printing (DTG or heat transfer): From 1 piece
- Embroidery: From 30 pieces
- Lanyard printing: From 50 pieces
- Custom hampers & gift sets: From 20 sets
If your quantity is below or above the standard MOQ, contact us — we will advise on the most cost-effective option for your requirement.
How much do corporate gifts cost in Singapore?
Pricing depends on the product type, quantity, print method, packaging, and customisation complexity. As a general guide: budget corporate gifts start from SGD $3–$8 per piece at volume; mid-range branded merchandise typically runs SGD $10–$30 per piece; premium gift sets and hampers range from SGD $50–$150+ per set.
We provide itemised quotations so you know exactly what you are paying for — including printing, packaging, and delivery.
Do you offer bulk discounts?
Yes. Unit pricing decreases with quantity across all product categories. The larger your order, the lower the cost per piece. When requesting a quote, share your quantity range and we will include tiered pricing options where applicable so you can compare cost at different volume levels.
Can I mix different products in one order?
Yes. Many clients order a combination of products for the same event or gifting occasion — for example, tote bags, notebooks, and drinkware together as a gift set. We handle multi-product orders under a single brief and can co-ordinate packaging and delivery to ensure everything arrives together.
Can I mix sizes within an apparel order?
Yes. You can mix sizes (XS to 5XL) within a single apparel order at no additional charge, as long as the print design remains consistent across all pieces.
Production & Lead Times
How long does production take?
Lead times depend on the product and order complexity:
- In-stock items with standard printing: 5–7 working days after artwork approval
- Custom-made or pre-order items: 2–6 weeks depending on product and quantity
- T-shirt printing (silkscreen, bulk): 7–10 working days
- Exhibition booth setup: 2–10 weeks depending on booth type and complexity
- Live event printing: Recommend booking 2–3 weeks ahead minimum
Always inform us of your event date or distribution deadline when enquiring — we will confirm lead time upfront and advise on express options if your timeline is tight.
Do you offer express or rush orders?
Yes, where possible. Express production is available for select products and print methods, typically at an additional surcharge. Feasibility depends on current production capacity and the nature of your order. Contact us with your deadline and we will advise honestly on what is achievable.
What happens after I approve my artwork?
Once you give written approval on the digital mockup or artwork proof, we move into production immediately. No changes can be made after production begins, so we encourage thorough review of all proofs — spelling, logo placement, colours, and sizing — before approving.
Can I request a physical sample before committing to a full order?
Yes. For larger orders, pre-production physical samples can be arranged prior to full production. Sample costs and lead times vary by product. Digital proofs (mockups showing your artwork on the actual product) are provided for all orders at no charge before any production begins.
Payment & Invoicing
What are your payment terms?
Our standard payment terms are:
- 50% deposit upon order confirmation, 50% balance before delivery or collection
- 100% upfront for orders below SGD $500 from new clients
- Credit terms (7, 14, or 30 days) are available upon request, subject to approval — typically extended to established corporate clients with a payment track record
What payment methods do you accept?
We accept bank transfer (local and overseas TT), PayNow, cheque, and major credit cards. For government and public sector clients, we are an approved vendor on Ariba, GeBIZ, and Sesami procurement platforms.
Are you GST-registered?
Yes. Printopia is GST-registered in Singapore. GST is applicable on all invoices at the prevailing rate. Proper tax invoices are issued for every order, making it straightforward for your finance and procurement teams to process payments and claim input tax credits where applicable.
Can you provide a proper tax invoice for corporate procurement?
Yes. All orders receive a full tax invoice including our GST registration number, itemised costs, and company details. We are also an approved vendor on Ariba, GeBIZ, and Sesami, which simplifies procurement workflows for government agencies and large corporates using these platforms.
Delivery & Collection
Do you deliver island-wide in Singapore?
Yes. We deliver to all addresses across Singapore. Delivery fees depend on order size, weight, and number of delivery locations. For large bulk orders, split deliveries to multiple locations (e.g., different office branches) can be arranged — coordinate with your account manager when placing your order.
Can I arrange self-collection?
Yes. Self-collection from our premises is available by appointment. Contact us to confirm your collection date and time once your order is ready.
Do you ship internationally?
Our primary focus is Singapore delivery. For regional orders (Malaysia, Indonesia, and other Southeast Asian markets), contact us to discuss requirements and freight options. International delivery is handled case-by-case depending on order size and destination.
Product Quality & Specifications
Will the product look exactly as shown on your website?
Website product images are for illustration purposes. Screen colour calibration varies, and there may be slight differences between on-screen and physical colours. If exact colour matching is important, we recommend visiting our showroom to view physical samples, or requesting a pre-production sample for large orders. For fabric products, a colour tone variance of ±10% between batches may occur due to fabric dyeing processes — this is standard across the industry.
What is your size tolerance for apparel?
Our size tolerance for all apparel is ±1 inch (approximately 2.5cm). For example, if the requested chest measurement is 50 inches, the allowable range is 49–51 inches. This is a standard manufacturing tolerance across the garment industry.
How durable is the printing on apparel and merchandise?
Durability depends on the print method. Embroidery and sublimation offer the highest durability — embroidery stitching will not fade or crack regardless of washing frequency; sublimation bonds ink permanently into polyester fibres. Silkscreen printing is highly durable on cotton with proper curing. DTG and heat transfer prints last well with correct care (wash inside-out in cold water, avoid tumble drying). We provide care instructions for all printed apparel orders.
Can you guarantee colour consistency across a large batch?
We implement quality checks throughout production to maintain consistency. For silkscreen printing, the same screen and ink mix is used for the entire run. For fabric products, a ±10% colour tone variance between batches is standard due to fabric dyeing — for colour-critical orders, we recommend sourcing all units from the same production batch and informing us of this requirement upfront.
About Printopia
How long has Printopia been in business?
Printopia has been serving Singapore businesses since 2008 — over 15 years of experience in corporate gifting, custom printing, and event services. We have fulfilled orders for more than 500 corporate clients across industries including banking and finance, technology, healthcare, real estate, hospitality, and the public sector.
Do you work with government agencies and statutory boards?
Yes. We are an approved vendor on GeBIZ, Ariba, and Sesami procurement platforms, which are commonly used by Singapore government agencies, statutory boards, and GLCs. We are familiar with public sector procurement processes and can provide the documentation required for approvals.
Can you use our company’s photos or order photos for marketing purposes?
We may use photos of completed orders for portfolio and marketing purposes on our website and social media. If you prefer your order photos to remain private, please inform your account manager in writing when placing your order and we will exclude them from any public use.
Do you offer sponsorship for schools or organisations?
We consider partial sponsorship arrangements for schools and organisations whose activities align with our marketing and brand direction. Speak to our team to find out more about sponsorship eligibility and arrangements.
Still have a question not covered here?
Contact us or WhatsApp us directly — we’re happy to help.